If your purchase hasn’t been delivered, try the following steps:
Restart the game and ensure you have a stable internet connection.
Wait a few minutes - sometimes items take time to appear.
Check if the purchase has already been delivered (some items, like energy or boosters, are added automatically).
If the purchase is still missing, contact our support team with the following details:
A screenshot of your receipt.
Your player ID (from the settings screen).
Date and time of purchase.
Item name.
Transaction ID.
Your platform (Google Play, App Store, Xsolla, etc.). We’ll verify the transaction and either deliver the missing item or offer a refund, depending on the situation. Note: If you purchased through Xsolla, you can check your order status here: https://help.xsolla.com