If you play on multiple devices, ensure the game isn’t open on another device. Also, avoid opening multiple browser tabs with the game (for web) or launching the game on multiple devices simultaneously.

If you haven’t launched the game on multiple devices/tabs, contact support with the following details:

• Your player ID.
• Device you’re playing on.
• Platform you’re playing on.
• Game version.
• Date of progress loss.
• Details about the lost progress.